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Return Policy
Voluntary Code for the return of goods by you to us

This code only applies as between you and us if you are a consumer. This code is intended to promote a good relationship between yourself and us. The code is entirely voluntary, your statutory rights are not affected.

IMPORTANT:

In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights you may wish to consult a solicitor or your local citizens advice bureau.

Prices:

All orders are charged in Sterling (£ / GBP), if you choose to view prices in Euros or US Dollars please note that this information is shown as a guide only. The actual exchange rate on your order will depend on a number of factors, including the exchange rate and conversion charges applied by your own credit/debit card provider, please see information from your card provider for specific details. The currency information we provide is updated regularly (at least once a week) based on exchange rates quoted by Reuters. Please click here for Reuters latest exchange rate information.

PART I

a) Making an agreement to purchase our goods

• The market in the goods is such that the specification, description and price of individual goods can change.
• The invitation to you to order goods from us is not an offer by us to sell to you goods of the specification and description at the price indicated
• Your order is an offer to us to buy the goods of the specification and description at the price indicated.
• Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated by e-mail and in which case there will be a concluded agreement between you and us.
• Wherever it is not possible to accept your order to buy the goods of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid.
• You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us.

b) Delivery of the goods

• The price of the goods does not include delivery by us to you. For online sales a delivery charge will automatically be calculated based on the destination and delivery method selected at the checkout.
• The costs of carriage and any insurance which you direct us to incur shall be reimbursed by you and shall be due on the date for payment of the price.
• All deliveries require a signature upon delivery, IT IS YOUR RESPONSIBILITY to supply us with the full and correct shipping address, and to arrange for persons to be present to accept delivery. The risk in the goods shall pass to you upon such delivery taking place.
• In the event that a delivery cannot be signed for the goods will be returned to the local Postal Sorting Office, Parcelforce or UPS depot, you will be notified of this event and alternative delivery or collection arrangements can be made.
• We endeavor to despatch goods ordered before 3pm immediately, however all goods will usually be shipped within 48 hours of order placement (where in stock)..
• Orders received over a weekend or a bank holiday will be processed on the next working day, goods shipped on a Friday will usually be delivered on the following Monday within the UK, please allow additional time for international shipping.
• Our website pages include a stock status indicator and whilst every effort is made to keep this indicator up to date, occasionally goods shown in stock may not be immediately available. If the goods are not in stock, they will be shipped as soon as available, or you have the option to cancel the agreement without penalty.
• If goods you order are not available for shipping within 48 hours, we will contact you to inform you of the delay and any alternative arrangements, with an estimate of the shipping date. Delays of this nature are not normally more than 3 days. Should the shipping of your goods be delayed, you will be given the option to cancel the agreement without penalty.
• All goods are sent by Royal Mail Special Delivery, Parcelforce or UPS. Goods are covered by insurance in the event of damage or loss during shipping. Once your goods have left our possession Siren Technology cannot be held responsible for any time delays caused by the Royal Mail, or other third-party postal/delivery services, insofar that any such delays are beyond our reasonable control. If your goods are damaged or lost during shipping, they will be replaced as soon as is reasonably possible.
• You should note that our carriers require immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to the carrier immediately.
• Insofar as you report any damage to goods to us within 48 hours of delivery we will refund the price and carriage or replace the goods at no cost to you.
• In respect of any damage to goods reported to us after 48 hours of delivery we shall require proof from you that the goods were damaged before receipt by you.

PART II

• We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence. The price due from you is the price indicated as inclusive of value added tax.

b) Your right of cancellation

• The rights of cancellation set out below apply to any agreement between you and us except in the case that the agreement is in respect of sealed computer software if it is unsealed by you.
• You have a right to cancel the agreement at any time before the expiry of a period of 7 working days beginning with the day after the day on which you receive the goods.

• You may cancel by giving us notice in any of the following ways:
1. by a notice in writing which you leave at our address (given above).
2. by a notice in writing which you send by post to our address (given above).
3. by facsimile to our business facsimile number (given above).
4. by electronic mail to our electronic mail address (given above).
and the notice shall operate to cancel the agreement between us.

• If you cancel the agreement :
1. you must return the goods to us at the address given above ;
2. the goods must be returned to us complete (please note the definition of goods given above) ;
3. you are responsible for the cost of returning the goods to us at the address given above ;
4. you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ;
5. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;
6. we will reimburse any sum paid by you or on your behalf under or in relation to the agreement including the costs of carriage and any insurance which you directed us to incur.
7. we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

Special Order Items

• Please note that Special Order Items are not supplied on approval and the refund arrangements described above are not available. In certain limited circumstances however we may, at our discretion, be willing to accept the return of special order items, in such circumstances we reserve the right to deduct up to 20% of the original selling price from the refund amount.

c) Our right of cancellation

• If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

d) Statutory rights

• Your right of cancellation is in addition to your other statutory rights.
• The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.

e) Guarantees and after sales service

• We guarantee that the goods will be of satisfactory quality when delivered by our carrier.
• We operate a voluntary code which appears below for the return of goods which have failed to meet your expectations.
• Subject to you complying with the voluntary code for the return of goods we guarantee that the goods will remain of satisfactory quality in normal use for 3 months following delivery and will refund the cost of the goods or credit the cost of the goods or replace the goods in accordance with timescale for return of the goods set out in the voluntary code.
• The terms of any manufacturer's guarantee and after sales service will be included within the documents accompanying the goods.
• We are willing to provide advice to you in accordance with the conditions below.

f) Advice given by us to you

• We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades.
• We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.
• Without knowing the particular/specific application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.
• We do offer a chargeable service whereby we will install our goods into your existing system. If you ask us to do that, we can warrant the suitability of the goods installed by us.

g) Your responsibilities

• It is your responsibility to ensure compatibility of any goods offered for sale by us both with the existing components within your system and with any other goods offered for sale by us.
• It is your responsibility to ensure proper installation of our goods into your existing system.

Voluntary code for the return of goods by you to us

This code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.

IMPORTANT:

In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights you may wish to consult a solicitor or your local citizens advice bureau.

The Code

We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. An example of those reasons include a defect in the goods at the point of delivery to you.
We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.
In any case where the goods fail to meet your expectations we invite you to return them to us with an explanation of the problem.
In any case where we establish that the problem has arisen because of a defect in the goods at the point of delivery to you:
We will refund the cost of the goods to you if returned within 14 days of the date of delivery, in any other case we will replace the goods or provide you with a credit for the cost of the goods.
In every case where you return goods upon the basis that there was a defect in the goods at the point of delivery to you we will inspect and test the goods.
Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you £10 as a contribution towards the cost of inspecting and testing the goods.
In any case where it is established that there was no defect in the goods at the point of delivery to you:
we will nonetheless try to assist you in resolving the problem
Depending upon the age and condition of the goods, we may be prepared to accept the return of the goods subject to a restocking charge and refund or credit the balance of the costs of the goods.
insofar as the age or condition of the goods is such that we are unable to accept their return, we will redeliver the goods to you. You agree to pay to us the reasonable cost of re-delivering the goods to you.

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